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D365 Finance/Payroll Analyst

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Job Req: PMA-574970
Company Entity: Anthology
Community: Student Success
Location: United States
Date Posted: Oct 19, 2022
Remote: Yes
Travel Requirements:

Job Description

D365 Finance/Payroll Analyst

Remote – US



The Opportunity: 

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.   



We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.  



For more information about Anthology and our career opportunities, please visit 



Anthology’s Client Services department consists of various specialized teams with a wide range of functions and responsibilities depending upon the software application. The D365 Finance/Payroll Analyst works within this department and is responsible for supporting the Anthology customer base with product-related issues for our CampusNexus Finance, HR, and Payroll product which is built on the Microsoft Dynamics Finance application. This role involves working closely with other analysts and departments to provide effective and high-quality technical support services. The right candidate for this role has a passion for customer service and embraces a customer-centric attitude in all aspects of customer success.


The D365 Finance/Payroll Analyst is responsible for providing application support for Anthology software as well as Microsoft Dynamics expertise.



Primary responsibilities will include:

  • Account ownership and customer-centric mindset for all designated/assigned customers
  • Following established guidelines, department SOP, and industry best practices to resolve customer issues
  • Providing problem resolution for end-users, including research on various data and reporting issues, and collaborating to gain input on potential solutions
  • Providing training and best practices, and keeping users well informed on the proper use of Microsoft Dynamics Finance and CampusNexus Finance, HR, and Payroll
  • Maintaining extensive knowledge of current versions of the company’s proprietary applications such as CampusNexus Finance HR and Payroll, CampusNexus Student, etc.
  • Recommending functional configurations and proposing business solutions where appropriate
  • Evaluating upcoming releases and recommending installation of beneficial upgrades
  • Effectively and professionally communicating updates to the customer by providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system
  • Building and maintaining knowledge of the database structure, configuration files, integrations, and business flows to assist with issue investigation and resolution
  • Escalating issues to management as appropriate
  • Following established guidelines and industry best practices to resolve customer issues
  • Assisting with the creation of Client Services documentation, including Knowledge Base articles
  • Building and maintaining knowledge of the configurations, integrations, and business flows to assist with issue investigation and resolution
  • Serving as a coach and mentor to designated Client Services team members
  • Achieving and exceeding established department and company KPIs and goals



The Candidate: 

Required skills/qualifications: 

  • 1+ year of experience in an analyst or subject matter expert role relating to the Microsoft Dynamics 365 Finance application
  • Bachelor's degree or equivalent work experience (Accounting, Finance, or MIS related field)
  • Demonstrated understanding of basic accounting fundamentals (i.e. balancing ledger cards, releasing to ledgers, payment plans, account reconciliations) to help users reconcile reports and identify discrepancies in reporting practices
  • Solid analytical and troubleshooting skills
  • Solid understanding of data structures and the ability to identify recurring patterns
  • Ability to work with moderate supervision on escalated issues and prioritize, investigate, and resolve them with minimal guidance from others
  • Experience working with customers and maintaining good customer relationships
  • Ability to quickly establish rapport and to gain and maintain credibility with diverse audiences
  • Solid oral and written communication skills and ability to communicate at all levels of the company
  • Ability to communicate complex technical issues to both technical and non-technical users in a professional and understandable manner


Preferred skills/qualifications: 

  • Module experience preference in order:
    • Accounts Payable
    • General Ledger
    • Cash and Bank
    • Fixed Assets
    • Procurement
    • Payroll (or Payroll Management system experience)
  • 2+ years of customer service experience
  • 2+ years of Higher Education industry experience
  • Experience with MS SQL
  • Experience with MS SSRS and Power BI
  • Successful completion of current Microsoft certification exams (MB-300/MB-310)
  • 2+ years of customer service experience
  • 2+ years of Higher Education industry experience
  • Experience with MS SQL
  • Experience with MS SSRS and Power BI



This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   



Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. 


This position is not available for candidates residing in the following states: CO, CA, MA






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