Systems Operations Specialist

Systems Operations Specialist

Chennai, India

The Opportunity:

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. 

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

We are seeking an experienced, motivated, and detail-oriented Systems Operations Specialist to join our Web Technologies team.  Our team is responsible for delivering over three thousand high performance and highly available Web applications to our clients by troubleshooting, tuning, and configuring their entire technology stack including Apache web server, Tomcat application server, Linux operating system, and Oracle/Postgres database server in a traditional hosting and cloud environment. 

Specific responsibilities will include:

• Conducting root cause analysis for the poor performance and the instability of web application systems that are escalated from Tier 1 NOC and Tier 2 Support teams
• Developing and documenting processes, methods, procedures, and tools for diagnosing and fixing known bugs & problems and for performing common tasks
• Analyzing changes in each new application version release, hot fix, or service pack of the application and updating the existing documents, processes, methods, procedures, and tools to work with these changes
• Documenting and escalating application bugs with detailed analysis to the Product Development department
• Collaborating with other teams on efforts to improve application performance, stability, and availability
• Installing, setting up, and configuring third party tools for collecting and analyzing data on application performance and stability
• Participating in the weekly on-call rotation with the other team members to resolve critical production application issues that are escalated from the Monitoring team after hours and on weekends
• Helping junior team members analyze and solve complex problems
• Writing standard operating procedures and conducting training sessions for junior team members and members of other teams such as Ops, CHM, and Tier 2 support
• Working under pressure and quickly prioritizing issues to deliver solutions per accelerated timeframe as well as escalating for assistance as appropriate

The Candidate:

Required skills/qualifications:

• At least 2 years of experience in installing, configuring, troubleshooting, and tuning Java applications, Apache web server, Tomcat or Weblogic application servers, and Linux operating systems in a large 24x7 production environment
• Experience analyzing Java/JVM performance, using tools such as thread and heap dumps with a strong understanding of JVM memory structure and garbage collection concepts
• Minimum of 4 years of experience in Unix or Linux systems administration and highly skilled in the use of common tools and utilities such as top, sar, vmstat, iostat, and netstat
• Experience in Shell, Perl, Python, or similar scripting languages to automate common tasks
• Good analytical and problem-solving skills
• Good interpersonal, oral, and written communication skills
• Team player
• Strong attention to detail and a commitment to quality work
• Bachelor’s degree in Computer Science or related area of study, or equivalent experience
• Ability to work US daytime shifts as needed

Preferred skills/qualifications:

• 2-5 years of experience
• Experience in a 24x7x365 Operations and Virtualized Hosting environment
• Strong knowledge of network and application security, network administration, and network storage integration
• Experience with deploying and administrating enterprise products to AWS
• Thorough knowledge of RHEL administration and tuning
• Experience with Chef
• Strong scripting/programming skills with experience in Bash, Perl, Python, SQL, and/or other scripting languages
• Experience working with a global team
• Previous experience in the education industry and with e-learning technologies
• Background in content/knowledge management, digital asset management, as well as with education related technologies

The Office:

We have an office in one of the biggest cultural, economic, and educational centers in South India: Chennai.

·          Located on OMR, the IT corridor of South Chennai

·          Easy access to Velachery, Thiruvanmiyur Railway station and bus stop

·          Very close to Tidel Park, Ascendas, and SRP Tools – Holiday Inn 

·          Office provides lunch and snacks on all working days  

·          Office is situated behind Hotel Turyaa on the 5th floor of Rayala Techno Park

·          Fun Committee, Happy Fete Team, Food Committee, and Sports Committee ensures fun at work

·          ISR Team actively engages employees in contributing to various local charities 

·          Option for remote work during the COVID-19 pandemic

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.  

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.