Job Req: PMA-5702742
Company Entity: Anthology
Community: Student Success
Location: United States
Date Posted: Nov 14, 2022
Senior Support Analyst
Remote – US
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
Anthology’s Client Services department consists of various specialized teams with a wide range of functions and responsibilities. The Senior Support Analyst is responsible for the analysis, troubleshooting, and resolution of incidents for the Anthology suite of products. This position involves working closely with other Client Services analysts and Anthology departments to provide effective and high-quality technical and application support service. The right candidate for this role has a passion for customer service and embraces a customer-centric attitude in all aspects of supporting customers.
Primary responsibilities will include:
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is not available for candidates residing in the following states: CO, CA, MA