Training Facilitator

Training Facilitator

Remote – US
  

Student Success is hiring for remote, work from home opportunities with immediate availability and schedules that offer flexibility.  

We are looking for a Training Facilitator to facilitate training sessions, update content as needed, and assist with program evaluation. This role serves as a liaison between Operations Managers, Supervisors, Operation Center Advisors, and the Instructional Design team. The Training Facilitator will also identify training needs through a variety of methods and partner with the Training and Instructional Design teams to update and facilitate appropriate training programs that enhance employee skills.

Position responsibilities:

• Conducting new hire classes in a way that facilitates the learning experience- participants are expected to achieve proficiency within a short period following the learning sessions
• Communicating and following-up to ensure Operation Center Advisors are fully informed of all new information related to products, procedures, customer needs, and company-related issues, changes, or actions
• Partnering with the Instructional Design team to review customer feedback and deliver training programs that improve end user experience
• Partnering with the Instructional Design team to create training resources such as training handouts, demos, visual aids, hands on training, and reference materials
• Conducting training sessions that are measured on advisor engagement, assessment scores, and advisor attrition
• Auditing the customer service knowledge base software for changes and updates and educating employees to these changes
• Working as member/leader of projects that directly contribute to site success
• Projecting favorable image of the company to promote its objectives and goals and enhance customer relationship

The Candidate:

Qualifications:

• High School diploma or equivalent
• Knowledge of learning management systems and e-learning systems
• Ability to review training content and deliver training sessions based on the content
• Skilled at facilitating training groups ranging in size from 5-30 participants
• Ability to train all levels of employees
• Strong written and oral communication skills 
• Ability to take inbound (voice) phone calls in a conversation-heavy environment

Preferred requirements/qualifications:

• Bachelor’s Degree in related field
• At least 3 years of experience developing materials in Microsoft Office, Articulate, and Adobe products
• 2+ years of experience facilitating learning sessions in a training environment
• Previous experience in the education industry and with e-learning technologies
• Experience in a virtual call center environment 

The Opportunity:

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. 

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.  

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.    

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.   

This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, VA, WI, WV