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Job Req: 2195
Company Entity: Anthology
Community: Student Success
Location: United States
Date Posted: Nov 30, 2022
Travel Requirements: Occasional
Senior Client Success Manager
Remote – US
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
The Anthology Marketing and Enrollment Team is focused on supporting universities to grow enrollment and improve retention of their students. We are looking for a Senior Client Success Manager to support the work that our team does to implement digital marketing and enrollment services on behalf of our partners. In this role, you will represent the needs, objectives, and goals of Anthology’s Higher Education clients specific to Marketing and Enrollment Management. Working collaboratively with marketing, research, enrollment management and media subject matter experts on the team, you will lead the development and implementation of account strategy for our partner institutions.
As Senior Client Success Manager, you will serve as a main point of contact for Anthology’s Marketing & Enrollment Services clients. In this capacity, you will accurately set expectations, map priorities and processes, manage commitments, and effectively communicate the scope of work to ensure all services are delivered within contracted allocations. You will help to ensure renewals, drive efficient execution of the scope of work, and oversee strong marketing and enrollment performance toward client goals.
A successful candidate will have a passion for excellent client service and bring experience working in fields related to marketing and/or enrollment management such as agency account management, digital marketing, lead generation or admissions. You are an integrator and a leader, as this role works cross functionally internally with multiple teams to ensure that all levels of account performance are being achieved.
Primary responsibilities will include:
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is not available for candidates residing in the following states: CO, CA, MA