Associate Cloud Engineer

Associate Cloud Engineer
Bangalore, India

The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.  

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. 

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Anthology is looking for a qualified candidate to assist our Cloud Services team, which is responsible for delivering high availability Software-as-a-Service solutions to our customer base. The candidate will work in a support environment and infrastructure management. The ideal candidate should be able to perform first level troubleshooting of environmental issues within the Cloud infrastructure.

Primary responsibilities will include:

• Being an active part of the cloud services team
• Monitoring VMs performance and availability, database services, email services, etc. and taking appropriate corrective action in response to alerts and events as they occur
• Following standard operating procedures and carrying out initial triage to fix the issue
• Monitoring alarms, alerts, logging incidents, escalating incidents to technical teams and following up until fixed
• Ensuring alerts are logged and dispatched while meeting contracted service levels
• Working under supervision of a manager and within defined guidelines and procedures
• Collaborating with the clients and/or other members of the team
• Undertaking duties relating to the day-to-day operation and maintenance of the specialized server-based systems

The Candidate:

Required skills/qualifications:

• 0-1 years of relevant experience in Systems Management/Application Support/Infrastructure Monitoring and Management/CRM product support
• Good troubleshooting and problem-solving skills
• Basic knowledge of Operating systems (Windows & Unix)
• Basic knowledge of Servers (Windows & Unix), Database (SQL, MS SQL), Virtualization
• Microsoft Azure Fundamentals trained/certified
• Desire to learn and develop new technical skills
• Ability to work collaboratively with guidance from senior staff members to escalate issues to the technical teams
• Team player with attitude to learn
• Optimistic
• High integrity and accountability
• Strong oral and written communication skills
• Ability to handle critical issues in a large-scale enterprise environment and determine the best course of action for escalations
• Organized to plan work and follow a plan accurately
• Ability to gain expertise in diverse technology areas
• Willingness to work in shifts including night shifts
• Willingness to work 5 days per week including potential weekends

Preferred skills/qualifications:

• BE in IT or Any degree with technology with Wintel aspirations

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.     

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.