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Support Trainer

Job Req: 2342
Company Entity: Nivel Siete
Community: Technology
Location: Bogota, Colombia
Date Posted: Nov 3, 2022
Remote: No
Travel Requirements: None

Job Description

Support Trainer

Bogota, Colombia

 

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

 

 

 The Opportunity:

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.    

   

  

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.   

   

  

For more information about Anthology and our career opportunities, please visit www.anthology.com.

 

 

As Support Trainer, you will report through the Support QA department and play an integral role in the QA team by effectively implementing existing training programs and creating new training content for our entire Support organization. 

 

 

Specific responsibilities will include:

  • Delivering compelling training to assist in the development of our Support organization 
  • Identifying areas of training needs including new products, product updates, and soft skills 
  • Contributing to the creation of training materials such as handouts and online courses 
  • Evaluating training effectiveness by ensuring training programs meet client needs 
  • Mentoring new hires to the training program, evaluating delivery, and providing feedback 

 

 

The Candidate:

Required skills/qualifications:

  • Bachelors degree in related field 
  • At least 2 years of prior teaching/training/consulting experience, preferably with adults 
  • Customer focused mindset 
  • Outstanding written and oral communication skills
  • Strong presentation skills 
  • Proficiency with Microsoft Office, internet/web-based platforms, and mobile technology
  • Willingness to learn new skills and take on new challenges and responsibilities 
  • Strong attention to detail 
  • Excellent time management, prioritization skills, and ability to manage expectations effectively when handling multiple tasks and deadlines 
  • Ability to work independently and with a team 
  • Fluency in written and spoken English at CEF B2 level or above

 

 

Preferred skills/qualifications:

  • 2-4 years of relevant experience
  • Ability to show initiative in seeking assignments
  • Ability to take ownership of projects and accept responsibility for actions 

 

 

The Office: 
We have an office located in Bogota, Colombia as a hub for the LAC market.    

·          Located in Capital Towers center in the financial district 

·          Excellent and secure area to eat lunch, have a walk, or dine after office hours  

·          Benefits in prepaid medicine, dental plan, and wellness allowance

·          Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100 

·          Free parking for employees and paid parking for visitors  

·          Multiple private spaces for virtual and face-to-face meetings 

·          Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments  

·          Sodexo card provided for employees 

·          Daily budget to spend on beverage vending machines

 

 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   

 

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.  

 

 

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