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Job Req: 2242
Company Entity: Anthology International Pvt Ltd
Location: Bangalore, India
Date Posted: Mar 31, 2023
Client Services Solution Architect
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
The role of the Solution Architect is to guide, mentor, and coach other analysts while assisting with any high severity issues as needed. This includes acquiring resources and coordinating the efforts of team members and other departments or clients to resolve incidents in a timely manner, based on their severity and urgency. The Solution Architect will also define the learning objectives for their products/areas and oversee quality control throughout their incident’s life cycle.
The Solution Architect is responsible for the analysis, troubleshooting and resolution of incidents and tasks that have been escalated by Client Services Analysts, Senior Analysts, Technical Leads, and Managers.
Primary responsibilities include:
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.