Cloud Engineer

Cloud Engineer
Bangalore, India

The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.  

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. 

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Anthology is looking for a qualified candidate to assist our Cloud Services team, which is responsible for delivering high-availability Software-as-a-Service solutions to our customer base. The candidate will work in a Product deployment on a variety of environments like On-prem, cloud (Azure), and cloud IaaS infrastructures. The ideal candidate should be able to perform the Deployment of CNS suite of products and troubleshooting of environmental issues related to deployment within the Cloud and On-prem infrastructure.

Primary responsibilities will include:

• Nexus CNS suite of Product upgrade/installation
• Troubleshooting and fixing system related issues
• Troubleshooting and fixing post upgrade system and application issues 
• Deploying Nexus suite of products on on-prem, hosted, and Azure
• Creating customer-based checklists to create upgrade manual tweak history
• Process compliance
  • Ensuring all processes are fully documented
  • Ensuring all deployment changes are documented and reviewed/certified
  • Any issue found during deployment will drive the generation of a ServiceDesk INCIDENT
• Quality Compliance 
  • Customer information reviewed/corrected in the respective tools
  • Customer upgrade requests are reviewed and updated to the latest patch version of the request
• Working under supervision of a manager and within defined guidelines and procedures
• Collaborating with the clients and/or other members of the team

The Candidate:

Required skills/qualifications: 

• 2-3 years of relevant experience in Systems Management/Application Support/Infrastructure Monitoring and Management
• Microsoft Azure pipeline and deployments
• MS Windows 2012/2016 and SQL Server basic DBA skills
• Experience installing and configuring IIS 7.0 and higher
• Experience manually creating websites and application pools in IIS
• Basic Citrix XenApp Server skills (publish app and maintenance)
• Knowledge of File and Printer servers
• Hands-on experience with Active Directory, DNS, and DHCP
• Knowledge of Computer networking concepts
• Knowledge of cloud solutions (Azure)
• Ability to handle basic SQL DBA activities like backup, restore, and managing securities
• Ability to work collaboratively with guidance from senior staff members to escalate issues to the technical teams
• Team player with attitude to learn
• Optimistic
• High integrity and accountability
• Strong oral and written communication skills
• Ability to handle critical issues in a large-scale enterprise environment and determine the best course of action for escalations
• Organized to plan work and follow a plan accurately
• Ability to gain expertise in diverse technology areas
• Willingness to work in shifts including night shifts
• Willingness to work 5 days per week including potential weekends
• System Performance troubleshooting and diagnostics
• Login Scripts and Batch File creation and administration
• Publish Applications and Administration
• Experience configuring and troubleshooting Citrix IMA Service
• Experience with Cloud deployments
• Knowledge of Azure concepts

Preferred skills/qualifications:

• BE in IT or Any degree with technology with Wintel aspirations

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.    

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.