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Global Channel Operations Manager

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Job Req: 2701
Community: Sales & Business Development
Location: United States
Date Posted: Feb 23, 2023

Job Description

Global Channel Operations Manager
Remote – US



The Opportunity:

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.    



We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.   



For more information about Anthology and our career opportunities, please visit


The Anthology Channel Partner Team is responsible for growing and developing the Anthology partner ecosystem to drive value to customers and revenue contribution to the business. 

The Global Channel Operations Manager is a key position within the Anthology Channel Program responsible for overall program administration, partner contracts, KPIs, metrics, reporting, budgeting/planning, and compensation. This function also acts as the team’s ambassador to other departments within Anthology including Finance, Legal, Sales Operations, and Field Sales. This position reports to the Vice President, Global Channels & Partners and will work closely with Sales, Operations, Marketing, Training, and Finance.


Primary responsibilities will include:

Budgeting, Reporting & Forecasting

  • Implementation of comprehensive channel sales and pipeline reporting, tracking and metrics
  • Creating and maintaining partner dashboards in CRM for team goals and partner results
  • Closely working with Field Sales and Sales Operations in executing partner sales forecast
  • Providing consistent and comprehensive status reports to management

Planning, Contracts, KPIs & Partner Lifecycle Management

  • Creating process and managing partner lifecycle- setup, termination, territory, bill, collect, credit, etc.
  • Establishing and maintaining annual partner business plans, collaborating with Sales, Operations, Partners
  • Collaborating regionally and globally to align go-to strategy with colleagues and partners
  • Partnering during contract creation and management (referral, resell, co-sell, teaming, etc.) with Legal
  • Ensuring partners comply with Anthology partner program requirements and KPIs
  • Setting, deploying, managing, and tracking Partner compensation and quotas (with Sales, Ops, and Finance)
  • Driving regular business reviews with geo-Channel leads and Partners to review progress against plan


Operational Efficiency

  • Developing strategies to optimize Salesforce and other enterprise sales tools across all business units
  • Assisting in partner recruitment and due diligence as it relates to tie-in with business plans and strategy
  • Helping to facilitate and resolve day-to-day operations challenges and dispute resolution
  • Assisting in other special projects including pricing, compensation, partner program structure, etc.


This role requires approximately 10% travel.



The Candidate:

Required skills/qualifications:

  • At least 3 years’ experience in a partner/alliance/channel management and development role
  • At least 2 years of experience in channel operations role
  • BA/BS degree in Business, Computer Science, or Marketing or related field
  • Demonstrated ability to drive operational rigor, process, and cross-department collaboration
  • Demonstrated experience in managing contracts, price, and compensation modeling
  • Proven experience translating data and metrics into useful business insights
  • Deep use of Salesforce reporting, dashboard development, and advanced reporting skills
  • Executive presence, excellent communication skills, including use of MS Excel and PowerPoint
  • Highly motivated with ability to succeed in a collaborative, dynamic environment
  • Excellent time management and prioritization skills, ability to manage multiple competing deadlines and objectives



Preferred skills/qualifications:

  • Experience in Higher Education and/or EdTech


This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.     


Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.    



This position is not available for candidates residing in the following locations: CO, CA, WA, NYC 


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