IT Support Technician

Job Description

IT Support Technician

Reston, VA

The Opportunity:

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. 

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

The Anthology Corporate IT Team is focused on supporting End User Hardware and Software. This position will be primarily focused on Troubleshooting Software and Hardware for End Users.

A successful candidate will be responsible for staying current with, learning, and applying new technologies as well as applying existing knowledge to ensure system reliability. This person will be highly motivated, and Customer Service focused.

Primary responsibilities will include: 

• Troubleshooting a broad range of issues common on desktop computers
• Troubleshooting Software and Hardware for End Users
• Analyzing documentation and providing recommendations for improvements to documentation
• Reviewing support tickets and other data to determine depth and breadth of troubleshooting

The Candidate:

Required skills/qualifications:

• Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
• At least 6 months of IT Helpdesk Support/Troubleshooting experience
• Windows experience    
• Knowledge of PC Imaging Software
• Available to work 2nd shift hours
• Ability to work in a fast-paced environment
• Effective handling of multiple critical client support situations and ability to effectively communicate with senior management
• Ability to troubleshoot technical problems and demonstrate problem solving and resourcefulness in obtaining information
• Ability to quickly assimilate complex problems and develop a resolution strategy
• Ability to manage multiple tasks at one time
• Attention to detail
• Ability to adapt to change
• Ability to manage stress appropriately

Preferred skills/qualifications:

• Mac and Linux experience
• Microsoft Certified or other technical certification
• Associate’s degree in MIS/Computer Science or equivalent experience

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.  

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. 

This position is onsite - NO Remote