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Job Req: 2822
Company Entity: Anthology International Pvt Ltd
Location: Bangalore, India
Date Posted: Apr 10, 2023
Remote: No Remote
Manager, Client Services
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
The Client Services Manager is responsible for leading a team of application support professionals as well as managing/sponsoring strategic Anthology customers. The Client Services Manager oversees daily components of team operations including employee growth and mentoring, incident handling and resolution, effective and timely customer communication, key performance metrics, department goals and objectives, and customer delight. This position works closely with our Professional Services, Product Development, Cloud, Product Management, and Customer Experience teams located in the U.S. and India, ensuring the highest level of customer satisfaction is delivered.
Serving as a key escalation point for team members and internal and external customers, the Client Services Manager must be professional, self-starting, and strive for consistent results.
Primary responsibilities will include:
We have an office in the Silicon Valley of India: Bangalore.
· Located adjacent to Bangalore’s new metro system
· Brand new office space boasts an open, modern vibe
· Office space provides collaboration area for casual gatherings as well as office cabins for privacy when needed
· Office has a tuck shop for quick snacks, free coffee, and vending machines
· Habba committee and monthly employee engagement activities provide opportunities for fun and celebration at work
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.