Technical Lead - Client Services

Technical Lead – Client Services

Bangalore, India

The Opportunity:

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.    

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.   

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Primary responsibilities will include:

• Ensuring that client expectations are addressed in a knowledgeable, professional, and timely manner
• Providing Level III application support of Admissions Software including handling escalations from any Level I or Level II analysts
• Specialized tracking of issues reported on Admissions CRM product and providing feedback to Development & Product Management teams

The Candidate:

Required skills/qualifications:

• At least 8 years of experience in the software industry
• Bachelor’s degree (or higher) in Computer Science or related field with related experience
• Strong SQL, CRM and Windows background
• Demonstrated sound troubleshooting skills
• Detail oriented with good initiative
• Ability to effectively work autonomously
• Excellent time management and interpersonal skills

The Office:

We have an office in the Silicon Valley of India: Bangalore.

·          Located adjacent to Bangalore’s new metro system

·          Brand new office space boasts an open, modern vibe

·          Office space provides collaboration area for casual gatherings as well as office cabins for privacy when needed

·          Office has a tuck shop for quick snacks, free coffee, and vending machines

·          Habba committee and monthly employee engagement activities provide opportunities for fun and celebration at work

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.  

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.