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IT Hardware Depot Lead

Job Req: 3510
Community: Corporate IT
Location: Boca Raton, FL, United States
Date Posted: Mar 1, 2024
Remote Type: No Remote

Job Description

IT Hardware Depot Lead    

Boca Raton, FL    

     

The Opportunity:    

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.     

     

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.    

     

For more information about Anthology and our career opportunities, please visit www.anthology.com.    

 
Anthology’s Corporate IT Depot provides computer hardware allocation and shipping to our employees across North America. They are focused on efficient operations of ordering, packaging, shipping, and handling logistics in a timely and organized manner throughout the year with two very busy rush seasons. The team lead works with stakeholders from Finance, Sales, HR, Marketing, and other internal business groups to drive initiatives and ensure hardware needs are met. As IT Hardware Depot Lead, you will be primarily focused on leading the team as well as managing asset inventory of up to 2,000 laptops, monitors, and peripherals in inventory at times. You’ll need to be highly motivated, process driven, organized, and customer focused.    

     

Primary responsibilities will include:    

  • Planning and overseeing inbound and outbound logistics, including on-site IT inventory management and packaging of IT end user equipment
  • Coordinating shipping to and from the Boca office
  • Contributing to and supervising the day-to-day activities of the IT Hardware depot and employees
  • Ordering, tracking, imaging, packaging, and shipping hardware for end users
  • Constantly coordinating and communicating with stakeholders of upcoming hardware requirements across North America
  • Analyzing and preparing for upcoming hardware requirements
  • Reviewing support tickets and other data to determine depth and breadth of troubleshooting
  • Performing quality assurance of outbound shipments
  • Inspecting and performing inventory management of shipments received
  • Spotting and understanding root cause of problems and executing countermeasures
  • Developing and implementing lean initiatives to guarantee continuous improvement in processes
  • Owning employee compliance to company policies and production procedures 

     

The Candidate:    

Required skills/qualifications:    

  • Good teamwork and leadership skills
  • Ability to fully carry out instructions
  • Ability to multitask
  • Good knowledge of record keeping
  • Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
  • Ability to lift 50-100 pounds
  • Ability to work in a small, fast-paced environment
  • Effective handling of multiple critical client support situations and ability to effectively communicate with senior management
  • Strong attention to detail
  • Ability to adapt to change
  • Ability to manage stress appropriately

     

Preferred skills/qualifications:    

  • Experience in leading a team in a warehouse/assembly environment
  • Microsoft Certified, or other technical certification
  • Associate’s degree in MIS/Computer Science or equivalent experience

     

Pay Range is $39,000 - $61,000/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.    

     

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.       

     

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.    

    
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