IT Support Technician

Job Description

IT Support Technician  

Hybrid - Bogota, Colombia  

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* 

The Opportunity:   

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.   

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.   

For more information about Anthology and our career opportunities, please visit www.anthology.com.   

Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.    

A successful candidate will provide support to IT Helpdesk Team who require assistance responding to customer inquiries and will fulfill the role of a subject matter expert for the systems they support. You will work closely with your team and manager, utilize a broad array of web-based tools and programs to assist advisors, and play an integral role in the success of the organization.    

The Anthology Student Success IT team is focused on supporting End User Hardware and Software. This position supports End User Hardware and Software and will be primarily focused on Troubleshooting Software and Hardware for End Users.   

A successful candidate will be responsible for staying current with, learning, and applying new technologies as well as applying existing knowledge to ensure system reliability.  They will be highly motivated, and Customer Service focused.   

Primary responsibilities include:   

• Troubleshooting a broad range of issues common on desktop computers
• Troubleshooting Software and Hardware for End Users
• Analyzing documentation and provide recommendations for improvements to documentation
• Reviewing support tickets and other data to determine depth and breadth of troubleshooting

The Candidate:   

Required skills/qualifications:   

• Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
• Any IT Helpdesk Support/Troubleshooting experience
• Fluency in written and spoken English at CEF C1 level or above
• Windows 10/11 experience
• Knowledge of PC Imagining Software
• Available to work 2nd shift hours
• Ability to work in fast-paced environment
• Effective handling of multiple critical client support situations and ability to effectively communicate with senior management
• Ability to troubleshoot technical problems and demonstrate problem solving and resourcefulness in obtaining information
• Ability to quickly assimilate complex problems and develop a resolution strategy

Preferred skills/qualifications:   

• Microsoft Certified, or other technical certification
• Associate’s degree in MIS/Computer Science or equivalent experience 

• Located in Capital Towers center in the financial district 
• Excellent and secure area to eat lunch, have a walk, or dine after office hours  
• Benefits in prepaid medicine, dental plan, and wellness allowance 
• Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100 
• Free parking for employees and paid parking for visitors  
• Multiple private spaces for virtual and face-to-face meetings 
• Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments  
• Sodexo card provided for employees 
• Daily budget to spend on beverage vending machines
• Learn more about the Bogota office culture by checking out our Facebook page 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.      

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.