Job Req: 4012
Community: Services
Location: United States
Date Posted: Oct 1, 2024
Remote Type: Remote
Technical Application Consultant
Remote - United States
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
The Technical Application Consultant is the trusted technical business advisor to customers, providing guidance around operations and optimizations of their IT infrastructure regarding Anthology’s products. Technical Application Consultants are assigned specific customer account(s) to build the technical support relationship between the customer and Anthology; provide consulting and guidance; provide emergency solutions while escalating priority one issues; and serve as a primary technical liaison across internal departments. More than a technical point of contact, the Technical Application Consultant is a personal advocate working on a customer’s behalf to help proactively prevent issues before they arise, as well as escalating and driving the resolution of incidents that do occur.
This role requires a focus on partnering with customers by maintaining long-term relationships and clearly understanding technical challenges, corporate infrastructure, and key business drivers. This includes leading customer meetings and quarterly reviews, reviewing customer business practices and existing data, preparing weekly status reports, managing daily calls and meetings, and disseminating information internally to management and stakeholders. Technical Application Consultants can also provide a development component in writing ad-hoc scripts, building automations with workflows, or custom reporting and more. The ideal candidate must demonstrate leadership skills and be proactive, self-starting, professional, quality-focused, and committed to being highly engaged with customers.
Primary responsibilities will include:
Account Management roles and responsibilities
Development roles and responsibilities
Additional roles and responsibilities
The Candidate:
Required skills/qualifications:
Preferred skills/qualifications:
Pay range is $106,200 - $120,000/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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