Salesforce Administrator, Kantata

Job Description

Salesforce Administrator

Bangalore, India or Chennai, India

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Our Enterprise Applications Services team is focused on the administration and support of all corporate business applications at Anthology. As a member of the CRM Operations team within Enterprise Applications Services, the Salesforce Administrator will be responsible for providing support and configuration of Sales and/or Support Automation applications, including Salesforce Sales Cloud, Service Cloud, Experience Cloud and Salesforce CPQ for all Anthology lines of business.

The Salesforce Administrator will play an integral role in the success of the group by working on a variety of support requests ranging from simple fixes and configuration work to complex troubleshooting, including integrations and workflow.

Primary responsibilities will include:

• Interfacing daily with the Sales, Marketing, Business Operations, Sales Automation and/or Customer Support teams in support of Salesforce Sales Cloud, CPQ, Commerce Cloud, Experience Cloud and/or Service Cloud
• Providing administration and support for our Kantata (formerly Kimble) professional services tool within Salesforce
• Designing, building, and implementing system configuration enhancements
• Coordinating with developers on code-related enhancements, including requirements gathering, testing, and deployment
• Proactively informing users of best practices to enhance productivity, improve efficiency, and increase general knowledge of Sales and/or Service Automation applications
• Driving and increasing user adoption and ensuring satisfaction, including delivering training and support to users
• Performing data integrity and manipulation tasks such as merging duplicate records and correcting data records
• Staying current with periodic Salesforce.com releases and leveraging the updates to provide optimized solutions for the business while maintaining cost effectiveness, system stability, and reliability

The Candidate:

Required skills/qualifications:

• 2-5 years of experience in the administration of Salesforce.com in support of a Sales or Support organization
• Bachelor’s degree or equivalent experience
• Salesforce Administrator Certification
• 2 or more years of experience delivering maintenance and support for Kantata PSA
• Experience working with custom objects and Flows on the Lightning experience
• Strong understanding of how automation applications can be leveraged to improve business processes and the bottom line
• Expert functional understanding of systems, databases/database terminology
• Proficiency in Microsoft Office applications; must be very capable with Excel (performing pivot tables, Vlookups, etc.)
• Clear and articulate oral/written communication skills
• Self-motivated to prioritize and execute complex tasks with time-sensitive deadlines
• Proven analytical, evaluative, and problem-solving abilities
• Strong team and customer service orientation
• Fluency in written and spoken English

Preferred skills/qualifications:

• Experience supporting Salesforce CPQ
• Experience with interfaces to other applications such as ERP, Planhat, Eloqua, and Azure integrations
• Experience working in Agile teams, leveraging Azure DevOps for user story and bug tracking
• Experience at technology company and/or in education   

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.